We recognize and respect the privacy of our customers’ personal information. Arisaematis.store (“we”, “our”, “Arisaematis”) is committed to protecting your privacy and personal information in line with our legal and ethical commitments in accordance with the National Privacy Principles of the Privacy Act 1988. Most importantly, we know you care about how your personal information is used and shared. Arisaematis will not sell, rent, share or otherwise disclose your personal information in violation of these commitments.

The purpose of this privacy policy (“Privacy”) is to outline the personal information we collect and retain and the use of this information. In this policy, the term “personal information” means information, details or opinions relating to an identified or reasonably identifiable individual under section 6 of the Privacy Act 1988.

A. Personal information collected

The types of personally identifiable information we collect, whether in person, by phone, email correspondence, the Internet or social media, may include information about you:
– Personal details: such as your name, age, position and residential and/or delivery address associated with your order or account
– Contact and communication details: e.g. email and phone number
– Valid proof of identity: such as a driving license or passport to prevent fraudulent activity and unapproved purchases
– Payment and transaction history: such as information and payment methods for products and services you purchased from us, and credit/debit card details you used for transactions
– Messages to us or between users: for example, messages you send to us via email or written correspondence

B. Collection of personal information

We collect personal information from you when you voluntarily submit information directly to us or through our Platform. Situations in which we may collect information from you (but are not limited to) are if you:
– Purchase products from our website
– Create an account on our website
– Contact us via phone, email, in person and/or Arisaematis website messaging system for a quote or inquiry
– Participate in our website or social network services
– Subscribe to the internal secret mailing list
– Leave a review and share your opinion about our products
– Apply for a job or internship

C. Storage and security of personal information

– The personal information you provide may be stored in electronic records and hard copies and is only legally accessible by Arisaematis employees, contracted third-party service providers or government agencies and law enforcement agencies to perform and perform their functions
– We take reasonable measures according to the circumstances to protect your personal information from misuse, interference and loss; as well as unauthorized access, modification or disclosure by unauthorized persons
– Arisaematis uses powerful SSL 128-bit technology to protect and encrypt sensitive personal information (i.e. your name, contact details, residential and shipping addresses, credit card number)
– To know whether the personal information you enter or provide is secure, check the address bar in your browser. If the URL starts with http://, you are on a secure page.

D. Purpose of collecting, holding, using and disclosing personal information

We collect the personal information you provide to the extent necessary to perform one or more of our functions and activities in a fair and reasonable manner. We collect your personal information to enable us to perform the following operations (“Purposes”):
– Provide you with the products and services you request from us
– Communicate with you, including about products and services, competition results, special offers and events that may be of interest to you
– Answer your questions and provide you with information or advice
– Create and process orders, transactions, product or service sales agreements, accounts, tax invoices or receipts
– Providing your personal information to third parties who assist us and perform functions on our behalf, such as delivery services, express delivery and warranty repairs (in-warranty and/or out-of-warranty)
– Consider and respond to your comments or complaints
– To comply with laws or regulations or to comply with any instructions issued by regulatory bodies or authorities
– Carry out management, marketing, supply, planning, fraud and loss prevention activities, product and service development, quality control and research to improve the way Arisaematis and service providers provide products and services to you
– Occasionally, when you choose to pay by credit card, you may be asked to provide valid identification to confirm a shipping address or verify payment details. This information is used only to prevent unauthorized and fraudulent transactions and is not stored in our systems for any other purpose.

E. Marketing and Advertising

– Email marketing: We may contact you with promotional information about our products and services and/or commercial electronic messages (“marketing emails”) which we believe you may find interesting when you subscribe to our mailing list interested. If you wish to unsubscribe from any of our marketing emails, please visit the My Account section to update your preferences. You can also unsubscribe from our marketing emails by following the prompts at the end of the emails we send you.
– Email notifications: We may send you email notifications about changes to your order, products, or services we provide.
– Advertising: We may show you advertisements or promotional posts on our website or social networking services based on your browsing history and/or behavior. To do this, we may collect personal information about how you use our website or social networking services, such as the web pages, content and advertisements you interact with, visit or view. Other information collected may include the IP location of the device you connect to our Site or the email you provide to us or the Platform. We may use the information we collect to ensure that advertisements you see on websites, social networking services or other applications where we have advertising space are relevant to you.

F. Disclosure of Personal Information

– Our Suppliers: We may share your personal information with suppliers of products sold on our website. This is done solely to facilitate delivery of products or requests for custom products that you have purchased. This will usually include the delivery address, recipient name, order and contact details (if necessary)
– Our logistics partners/third-party service providers: We may sometimes hire other organizations, companies or individuals to perform functions on our behalf, such as third-party repairers to provide warranty repairs. In such cases, we may disclose personal information to enable these companies or individuals to perform their functions
– Our billing and security partners: We may share some of your personal information with our billing and security partners to ensure that your payment is processed smoothly
– Federal or State Police Authorities: We may be authorized or required by law to provide your personal information to government agencies, regulators, law enforcement agencies and other parties permitted by the Privacy Act 1988.

G. Access and correction of personal information

– Under the National Privacy Principles of the Privacy Act 1988, you have the right to request and access your personal information and to require us to provide you with details of the personal information we hold about you.
– You can update or correct your personal information at any time by accessing your account on the website and contacting our customer service team at [email protected].
– If you wish to have your personal information deleted from our database and records, please contact us by email and we will process your request promptly.

H. Third-party websites

– From time to time, Arisaematis or the Social Networking Services may contain links to and from third-party websites of advertisers, publications, retailers and affiliates. If you follow a link to any of these third-party websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for their policies. Please review the personal policies before providing and submitting your personal information.

I. Privacy Invasion Complaint

If you have any questions, comments or complaints about our practices or privacy policy; wish to exercise your rights under this policy; or if you believe that we have not adhered to this privacy policy, you may contact us by email: email@arisaematis .store.

J.Cookie

Cookies are used when you visit and interact with our website. This software allows us to operate an efficient service and track the browsing behavior of our website visitors. You can modify the settings on your device and/or browser to prevent the use of cookies. Please note that disabling cookies may affect your user experience and you may not be able to view and take advantage of certain features of our website.

K. Changes to Privacy Policy

This Privacy Policy is an extension of the Terms and Conditions of Use of the Website and forms part of the agreement between you and us (the “Internal Confidential”). Arisaematis reserves the right to change, update and/or modify the Privacy Policy, in whole or in part, at its sole discretion. Any changes to the Privacy Policy will be posted on our website and will be effective immediately upon posting of the revised policy on the website. If you continue to use this website after any changes, you will be deemed to have agreed to such changes. If you do not agree to the terms of the Privacy Policy (as this policy may occasionally be updated in whole or in part), we recommend that you terminate your use of the Arisaematis website.