We work with some of the best suppliers in the world who are committed to maintaining high standards, allowing us to provide you with the highest quality products at great prices. Our goal is to be the best in the industry, and our team members are here to answer any questions you may have.

All Arisaematis products come with a 12-month warranty from the date of purchase. Our 12-month warranty gives you peace of mind against manufacturing damage, defects in materials or workmanship on all products you purchase. Arisaematis will work with you to find a satisfactory solution in accordance with consumer law.

If your product arrives within the 12 month warranty or shows signs of damage or malfunction, please email [email protected].

· Your invoice number
· Detailed description of damage or malfunction
· Proof of purchase (i.e. invoice or purchase receipt)
· Clear photos showing damage or malfunction.

This warranty does not cover:

· Normal wear and tear of the product
· Damage caused by abnormal use or abuse
· Damage caused by placing the product in an inappropriate location
· Only the packaging is damaged
· Damage caused by improper maintenance
· Modified products
· Orders for commercial and/or office use
· Minor chips or surface imperfections
· Minor differences in size, color, natural texture or finish (such as between the product received and the advertised product).
All covered products must be returned to us in a safe and secure order for inspection and evaluation. You will be required to securely package your returned product in the condition it was received at our Arisaematis warehouse. Products should be adequately packaged to avoid further shipping damage and to ensure approval of a credit or refund. Please note that return shipping costs are your responsibility. Arisaematis is not responsible for any shipping costs associated with returning products.

Please see Returns and Refunds for more details.